Thank you for shopping with Aligniq, a brand operated by Libberton Healthcare Private Limited. We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return within 7 days of receiving the product.
To be eligible for a return:
• The product must be unused and in original condition
• The product must be in original packaging
• All tags, labels, and accessories must be intact
• The product must not be damaged or altered
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:
• Compression sleeves
• Orthotic insoles
• Lumbar belts
• Other wearable support products
If the product is defective or damaged upon delivery, please contact us immediately for assistance.
3. Damaged or Incorrect Products
If you receive a product that is:
• Damaged
• Defective
• Incorrect item
Please contact us within 48 hours of delivery with:
• Order number
• Photos of the product
• Description of the issue
After verification, we will arrange for a replacement or refund.
4. Return Process
To initiate a return:
- Email us at support@aligniq.in with your order details.
- Our team will review the request and provide return instructions.
- The product must be shipped back to the address provided by our support team.
Customers may be responsible for return shipping charges, unless the return is due to a damaged or incorrect item.
5. Refund Process
Once the returned product is received and inspected:
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
Processing times may vary depending on the payment provider or bank.
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once the order has been dispatched, cancellation may not be possible. Customers may instead request a return after delivery if eligible.
7. Shipping Charges
Shipping charges are non-refundable, except in cases where:
• The product received is defective
• The wrong product was delivered
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Aligniq
Operated by Libberton Healthcare Private Limited
Website: www.aligniq.in
Email: